Cookie policy

Charlotte Chesnais collects information, which may include personal data, from your browser when you use our site. We use different methods, such as cookies and tags, to collect this information, which may include your (i) IP address; (ii) unique identification cookie, information cookie and information about the contents of your material to access certain features; (iii) unique material identification number and type of material; (iv) domain, browser type and language; (v) operating system and settings; (vi) country and time zone; (vii) sites previously visited; (viii) information about your actions on our site, such as click behavior, purchases and preferences; and (ix) access hours and reference URLs.

Third parties may also collect information from the site through cookies, third-party modules and widgets. These third parties collect data directly from your browser and the processing of this data is subject to their own personal data protection policies. 

We use cookies and tags to track our customers' use of our site and understand their preferences (such as country and language). This allows us to provide services to our customers and improve their online experience. We also use cookies and tags to obtain general information about site traffic and interactions, to identify trends and obtain statistics, and to improve our site. There are generally three categories of cookies used on our site:

  • Functional cookies: These cookies are required for the basic functionalities of the site and are therefore always active. This includes cookies that allow you to be recognized when you visit our site during the same session or, if you wish, from one session to the next. They make it possible to establish your shopping cart and the payment procedure, but also to ensure the security of exchanges and compliance with regulations.

  • Performance cookies: These cookies allow us to improve the functionality of our site by tracking their use. In some cases, these cookies help us to improve the speed with which we process your request and to retain the preferences you have selected. Rejecting these cookies may result in less relevant recommendations and slower site performance.

  • Social network and advertising cookies: Social network cookies offer the ability to connect to your social networks and share content from our site on social networks. Advertising (third party) cookies collect information to better tailor ads to your interests, both on and off our site. In some cases, these cookies require the processing of personal data. Rejecting these cookies may result in the display of ads that are not appropriate or prevent effective connection to Facebook, Twitter or other social networks and/or prevent you from sharing content on social networks.

For a clear and up-to-date summary of each of the third parties accessing your web browser (via the Charlotte Chesnais site or other sites), we recommend that you install a specific module to perform this function. You can also choose to be alerted by your computer each time a cookie is sent, or you can choose to refuse all cookies. You can make these choices by accessing the web browser settings of each of your devices. Each browser is different. Therefore, check the "Help" menu of your browser to understand how to change the cookie settings. If you refuse cookies, access to many of the content on our site may be less efficient and some of our services may not work properly.

Changes to our Privacy Policy

Legislation and practices evolve over time. If we decide to update our Privacy Policy, we will post the changes on our website. If we make material changes to the way we process your personal data, we will send you a prior warning or, in cases where required by law, we will ask for your consent before implementing these changes. We strongly encourage you to read our Privacy Policy and to check it regularly for changes. This Privacy Policy was last modified in February 2019.

Questions and comments

We welcome all your questions, comments and concerns about our Privacy Policy and practices.

If you wish to send us your comments or if you have any questions or concerns, or if you wish to exercise your rights in relation to your personal data, simply send us an email : merci@charlottechesnais.fr

The contact details of our Data Protection Delegation are as follows: Charlotte Chesnais - Personal data- 2 rue de Valois – 75001 Paris

If you contact us about a complaint about your personal data, it will be processed in order to resolve it in an efficient and timely manner. You also have the right to lodge a complaint with the competent supervisory authority in the country of your place of residence.

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