You can return one or more products by completing this Return Form within 14 days of the date you received your parcel.
Make sure that the items are in the same conditions in which you receive them with the identification tag and seal intact.
Enter the Order Number relating to the products you want to return.
As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number on this e-mail to view your shipment's progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website. Additionally, you can log in to your account online to see the tracking number.
Send an e-mail to merci@charlottechesnais.fr specifying your order number. Once the order has been dispatched, it cannot be cancelled. You will have to request its return once received.
Returns are free of charge. For customs refunds, please contact your local customs authority.
We do not offer an exchange service. You must return your product for a refund and then place a new order.
All international orders are shipped with UPS and require a signature upon delivery. UPS usually operates between 9 am – 6 pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended). Orders shipped to Sweden, Norway, Finland and Denmark are shipped with PostNord and will be delivered to your nearest service point. You will be informed when the package can be collected.
Please send an email to merci@charlottechesnais.fr specifying your order number and the problem encountered. Do not hesitate to attach photos if necessary.
On receipt of your parcel, if the order is complete and undamaged, you will be reimbursed within 5 working days.