What personal data do we collect and when?
We ask you to provide us with certain personal data to provide you with the products or services you request. This is the case, for example, when you make purchases, contact our customer service department, request communications, create an account, participate in our events, or when you use our site.
This personal data includes your:
Contact details, including name, e-mail, telephone number and delivery and billing address;
User and account information, including your username, password and unique user ID;
Personal information, city, and your purchase history;
Payment or credit card information;
Data on your physical characteristics, including your sizes
Personal preferences, including your wish list, marketing and cookie preferences.
When you interact with our site, certain data is automatically collected from your device or web browser. More information on these practices is provided in the "Cookies and Tags" section below. These data include:
Device ID, call status, network access, storage and battery information;
cookies, IP addresses, referent headers, data identifying your web browser and its version, and web beacons.
The tools for managing the personal data we collect
When you use our site, we provide you with the required information in a timely manner or obtain your consent for certain uses. For example, we will obtain your consent to use your location or send you notifications.
Why and how we use your personal data?
We use your personal data for the following purposes:
To provide the site's features and services you request
If you use our site, we will use your personal data to provide you with the requested product or service. For example, if you make a purchase on charlottechesnais.fr, we will use the contact information you provide to communicate with you about the purchase. If you contact our customer service department, we will use information about you, such as shipping or payment information or information about the product you purchased, to help you resolve your problem or answer your question.
To provide information about our products, services, events and other promotional purposes
If you consent, we will send you marketing communications and news about Charlotte Chesnais’ products, services, events and other promotions. You may unsubscribe at any time after giving your consent.
If you are currently a Charlotte Chesnais customer (for example, if you have placed an order with us), we may use the contact information you have provided to send you marketing communications about similar Charlotte Chesnais products or services, where permitted by applicable law (unless you have declined them). In other cases, we ask for your consent to send you marketing communications. We may use the information you provide to us, as well as information from other Charlotte Chesnais products or services - such as your use of the site, your visits or purchases made in Charlotte Chesnais ephemeral stores - to send you personalized communications about products and services that may be of interest to you.
To operate, improve and maintain our activities, products and services
We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use this information for accounting, auditing and other internal purposes. We may use personal data about how you use our products and services to improve your user experience and allow us to detect technical or service problems and administer our site.
To protect our rights, our property, those of others, and to ensure our safety and that of others
For research and analysis purposes
We use data about how our visitors use our site to understand consumer behaviour and preferences. For example, we may use information about how visitors to charlottechesnais.fr search and find products on this site to understand the best way to organize and present our products in the window of Charlotte Chesnais ephemeral shops.
We may also use your personal data for other purposes; in such cases, we will provide you with specific information at the time of collection and seek your consent if necessary.
To process your personal data, we use different legal grounds, which depend on how you interact with our site.
When you purchase Charlotte Chesnais products from our site, we need your personal data to fulfill the contract with you. For example, we need your contact and payment information to deliver your order.
We also rely on other legal grounds, such as our legitimate interests as a company, compliance with a legal obligation or the protection of your vital interests.
Sharing your personal data
Sharing by Charlotte Chesnais
Charlotte Chesnais shares your personal data with:
Charlotte Chesnais entities for the purposes and under the conditions specified above;
third party service providers processing personal data on behalf of Charlotte Chesnais, for example for payments and credit card use, sending and delivering, hosting, email distribution, research and analysis, brand management and product promotion, as well as for the administration of certain services and features. When we use the services of third party providers, we enter into contracts that require them to implement appropriate technical and organizational measures to protect your personal data;
any other third party if you have expressed your consent.
We may also transfer your personal data in the event of a transfer or assignment of all or part of our business or assets (including in the event of a reorganization, assignment, dissolution or liquidation).
Protection and management of your personal data
International transfers of your personal data: The personal data we collect (or process) for our site is stored in France.
You have the right to solicit: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) the rectification of your personal data if it proves incomplete or inaccurate; or (iv) the erasure or limitation of your personal data in certain circumstances provided for by applicable law. These rights are not absolute. In cases where you have given us your consent to the processing of your personal data, you have the right to withdraw your consent at any time.
If you wish to request a copy of your personal data or exercise any of your rights, simply send us an email : email@example.com
Refusal of Direct Marketing
If you have a Charlotte Chesnais account, you can opt out of receiving Charlotte Chesnais marketing communications by sending us an email via the site's contact form. You can also refuse by modifying your subscriptions by email by clicking on the unsubscribe link or by following the unsubscribe instructions included in the message. Alternatively, you can contact us using the contact addresses listed in the contact tab of the site.
Cookies and tags
Charlotte Chesnais collects information, which may include personal data, from your browser when you use our site. We use different methods, such as cookies and tags, to collect this information, which may include your (i) IP address; (ii) unique identification cookie, information cookie and information about the contents of your material to access certain features; (iii) unique material identification number and type of material; (iv) domain, browser type and language; (v) operating system and settings; (vi) country and time zone; (vii) sites previously visited; (viii) information about your actions on our site, such as click behaviour, purchases and preferences; and (ix) access hours and reference URLs.
Third parties may also collect information from the site through cookies, third-party modules and widgets. These third parties collect data directly from your browser and the processing of this data is subject to their own personal data protection policies.
Functional cookies: These cookies are required for the basic functionalities of the site and are therefore always active. This includes cookies that allow you to be recognized when you visit our site during the same session or, if you wish, from one session to the next. They make it possible to establish your shopping cart and the payment procedure, but also to ensure the security of exchanges and compliance with regulations.
Performance cookies: These cookies allow us to improve the functionality of our site by tracking their use. In some cases, these cookies help us to improve the speed with which we process your request and to retain the preferences you have selected. Rejecting these cookies may result in less relevant recommendations and slower site performance.
Social network and advertising cookies: Social network cookies offer the ability to connect to your social networks and share content from our site on social networks. Advertising (third party) cookies collect information to better tailor ads to your interests, both on and off our site. In some cases, these cookies require the processing of personal data. Rejecting these cookies may result in the display of ads that are not appropriate or prevent effective connection to Facebook, Twitter or other social networks and/or prevent you from sharing content on social networks.
Questions and comments
If you wish to send us your comments or if you have any questions or concerns, or if you wish to exercise your rights in relation to your personal data, simply send us an email : firstname.lastname@example.org
The contact details of our Data Protection Delegation are as follows: Charlotte Chesnais - Personal data- 2 rue de Valois – 75001 Paris
If you contact us about a complaint about your personal data, it will be processed in order to resolve it in an efficient and timely manner. You also have the right to lodge a complaint with the competent supervisory authority in the country of your place of residence.
1.1 Who is the data controller?
Charlotte Chesnais S.p.A. S.p.A. with headquarters at Foro Buonaparte 71, 20121, Milano (MI), Italy, Tax Code and VAT no. 10513210962 (Charlotte Chesnais) is the Data Controller, that is, the subject who decides how and why to process your personal data.
You can always contact Charlotte Chesnais by writing to the above address or by contacting our Customer Care.
1.2 Who is the Data Protection Officer?
Charlotte Chesnais has appointed a person responsible for the protection of Personal Data.
If you wish, for any request regarding the protection of your personal data and the exercise of your rights, you can contact the Data Protection Officer (DPO) of Charlotte Chesnais, at the address of the Data Controller or by writing to our Customer Care and selecting 'privacy'.
The categories of personal data that Charlotte Chesnais collects and processes when you browse or purchase on store.charlottechesnais.com, are as follows:
We collect the personal data necessary to conclude and execute your purchase on store.charlottechesnais.com such as name and surname, email address, shipping address, billing address, telephone and payment details;
We collect your email address when you sign up for our newsletter service;
We process the personal data you provide when you contact our Customer Care to provide the assistance requested;
With your consent, we collect and use your personal data for commercial communications;
For the registration of your My Account, we collect your name and surname, your email address, password and your date of birth. If you are a registered user, we collect information about your access to the reserved area of the site. By express consent, through the analysis of your personal data, we can process information regarding your interests and preferences with respect to our products and services, in order to present proposals and offers in line with your tastes;
We collect information about your browsing on store.charlottechesnais.com, such as the pages you visit and how you interact with the single page and we save this information on our servers.
We inform you that Charlotte Chesnais does not process personal data relating to minors. If you access store.charlottechesnais.com and use the services offered by Charlotte Chesnais you declare that you are of legal age.
Charlotte Chesnais collects and processes your personal data for the following purposes:
Conclude and execute the purchase agreement for the products offered on store.charlottechesnais.com. When you complete your purchase, we ask you for the personal data necessary for the execution of the agreement, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, shipping of the product and possible management of the return.
Registration on the site and use of the services offered to registered users. Registration on the site is possible through the inclusion of some personal information, necessary to ensure your identification and the performance of the services offered to registered users.
Provision of services offered on store.charlottechesnais.com. For this purpose, Charlotte Chesnais needs to collect the personal data necessary to perform the specific service requested by you in relation to each service and its characteristics.
Management of requests to Customer Care, which uses the personal data you provide to meet your requests for information and requests for assistance.
Sending CVs. If you send us your CV to be considered for an open job position, Charlotte Chesnais will use the information in your CV for this purpose only. The data relating to your application may be transferred to third-party providers of management for the collection of applications. Your CV will be kept for a maximum period of six months, after which it will be deleted: if you want, you can of course send us a new updated version.
Statistical analysis and surveys. We use some information about your use of the site, your browsing and use of the related services to perform analysis and statistical surveys in order to improve our offer and our services.
Sending commercial communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the site, we will send you communications containing our commercial proposals on products and related services to the email address you provided during the conclusion of the order.
Subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. In addition, always with your consent, we will be able to use your contacts as part of market research and surveys for the detection of satisfaction in order to improve our services and the relationship with our users.
Only with your consent, Charlotte Chesnais can personalise your experience as a registered user on store.charlottechesnais.com, proposing previews and offers in line with your tastes and sending you commercial communications tailored to your interests. The personalisation will be done by analysing your previous purchases and other information described in the previous paragraph 'What personal data do we collect?'. For more information on this data and on the activity that allows it to be processed, please refer to the paragraph 'My Account'.
If you wish to authorise the activities referred to in points h) and i) and then do not wish to receive further communications from Charlotte Chesnais or if you wish to limit the way in which you are contacted, you can interrupt these communications at any time by simply clicking on the appropriate 'unsubscribe' link at the bottom of each communication, or by accessing your My Account or you can always contact Charlotte Chesnais through our Customer Care or by writing to the address above. We inform you that you may receive further communications from us even after submitting your unsubscription request, as some submissions may have already been planned, our systems may take some time to process your request.
In relation to all the activities mentioned above, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.
When creating your My Account Charlotte Chesnais offers you the opportunity to use the following services:
My profile: manage your personal data and your consent
My orders: follow the shipment and check the history of your orders
My cards: save your credit card details to quickly complete your purchases
Address Book: save all your addresses to quickly complete your purchases
Wishlist: create your wish list: you can save up to 50 items, be notified of their availability and add them to the Shopping Bag at any time.
With your express consent, Charlotte Chesnais may use your contact details for commercial communications on products and services, in order to update you on news, new arrivals, exclusive products, and for the conduct of opinion polls and market research, in order to detect your degree of satisfaction and improve the services offered.
Only with your prior consent, Charlotte Chesnais will be able to customise your experience and the contents of commercial communications and offers that you will see when you navigate to store.charlottechesnais.com as a registered user. This activity allows you to facilitate the search for products and services that are in line with your interests and at the same time allows us to improve our offering for you. Personalisation is made possible by the analysis of your personal data in our possession, described in the previous paragraph 'What personal data do we collect?'. In particular, the information on purchases you have made in the past and those relating to the sections of the site you visit most often or the services you use most often help us to understand which products and services you are most interested in. To ensure that the information in our possession is correct and allow us to perform the activities described above, we invite you to access the 'My profile' section of your My Account and, if you deem it necessary, to update them.
We only process your personal data in the presence of one of the legal requirements established by current legislation, and specifically:
For the conclusion and execution of an agreement of which you are a part. When we process your data for the conclusion of the purchase agreement of which you are a part, we ensure that we only use the minimum information necessary for the execution of this. This basis legitimises the processing of personal data that takes place in the following activities:
Conclusion and execution of a purchase agreement for the products offered on store.charlottechesnais.com,
Registration on the site and use of services reserved for registered users;
Provision of services offered on store.charlottechesnais.com,
Management of your requests by our Customer Care.
The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data, it will not be possible to conclude or execute the agreement and your requests. This means that you will not be able to purchase products and you will not be able to use the Charlotte Chesnais services and that Charlotte Chesnais will not be able to handle your requests.
To comply with a legal obligation.
In the event of conclusion of an agreement for the purchase of goods on store.charlottechesnais.com, the processing of the user's data will take place in order to fulfill the legal obligations to which Charlotte Chesnais complies with. You are free to decide whether to conclude an agreement and whether or not to disclose your data, but if you conclude it, your data will be necessary and will be processed to effect the aforementioned legal obligations to which Charlotte Chesnais is required.
The processing of voluntarily sent CVs, carried out to evaluate candidates with respect to a possible job position at Charlotte Chesnais, is legitimate because it is expressly authorised by a law, which specifies that in this case the consent of the person to whom the personal data refers is not required. You are free to send us your CV or not, but without it we will not be able to evaluate your candidacy for a job position at Charlotte Chesnais.
For our legitimate interest.
If you purchase products on store.charlottechesnais.com by credit or debit card, some of your personal data may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and pursue any fraudulent activity. For internal administrative purposes, data may be processed by companies belonging to the business group to which Charlotte Chesnais belongs.
Based on your consent.
We will carry out the following processing only if you have given us your express consent:
Carrying out marketing activities and opinion polls and market research;
Analysis of your browsing and consumption habits in the use of your My Account profile, in order to personalise your experience on our site.
Providing your consent for these activities is optional. You are free to give your consent or not, but without it, it will not be possible for Charlotte Chesnais to carry out marketing activities, opinion polls and market research, and to analyse your habits.
Your personal data will be processed by Charlotte Chesnais internal staff who are specifically trained and authorised to process it. In carrying out the processing, the data may also be transmitted to companies belonging to the business group to which Charlotte Chesnais belongs.
Your personal data will also be transmitted to third parties that we use to provide our services store.charlottechesnais.com; these subjects have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These subjects have been designated as responsible for the processing and carry out their activities according to the instructions given by Charlotte Chesnais and under its control.
The third parties in question belong to the following categories: site manager, banking operators, internet providers, companies specialised in IT and telematic services, couriers, agencies that carry out marketing activities, companies specialised in market research and data processing.
Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow Charlotte Chesnais to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
Some of the third parties listed in the previous paragraph no. 6 'Who will process your data?' may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).
The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be performed only after conclusion between Charlotte Chesnais and said subjects of specific agreements, containing safeguard clauses and appropriate guarantees for the protection of your personal data, the so-called 'standard contractual clauses', also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of an agreement between you and Charlotte Chesnais (for the purchase of goods offered on our website, for registration on the website or use of services on the website) or for the management of your requests.
We keep your personal data for a limited period of time, different depending on the type of activity that involves the processing of your personal data. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.
Your personal data is stored in compliance with the terms and criteria specified below:
Data collected to conclude and execute agreements for the purchase of goods on store.charlottechesnais.com: until the completion of administrative and accounting formalities. The billing data will be kept for ten years from the billing date;
Data of the registered user: the data will be stored until you request cancellation of your My Account account;
Data relating to the payment: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for the contestation of the payment;
Data collected in the context of the use of services offered on store.charlottechesnais.com: this data is retained until the termination of service or request for cancellation of the subscription to the service by the user;
Data related to user requests to our Customer Care: the data useful to assist you will be kept until your request is met;
CV: for six months from receipt;
Data used for commercial communication to users who purchase products on store.charlottechesnais.com (soft spam): this data is retained until the termination of service or the exercise of the opposition by unsubscription from the service by the user;
Data used to personalise the site and to show customised commercial offers: as long as the user does not request the termination of the activity and in any case within two years from the last interaction of any kind of user with Charlotte Chesnais;
Data used to personalise the site and to show customised commercial offers: as long as the user does not request the termination of the activity and in any case within two years from the last interaction of any kind of user with Charlotte Chesnais.
In any case, for technical reasons, the termination of the processing and the consequent definitive cancellation or anonymity of the related personal data in an irreversible way will be final within thirty days from the terms indicated above.
You can exercise your rights with reference to the specific processing of your personal data by Charlotte Chesnais at any time. Find below their general description and how to exercise them.
Access your data and modify it: you have the right to access your personal data and to request that it be correct, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession
Revoke your consent: you can revoke a consent you have given for the processing of your personal data in relation to any activity for marketing purposes at any time. In this regard, we remind you that marketing activities are considered the sending of commercial and promotional communications, the conduct of opinion polls and market research, in order to detect your degree of satisfaction and improve the services offered. Once we receive your request, it will be our duty to promptly cease to process your personal data based on this consent, while different processing or that which is based on other assumptions will continue to be carried out in full compliance with the provisions in force.
Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data made on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, # YOOX will have to evaluate the reasons for your request.
Delete your data: you may request the cancellation of your personal data in the cases provided for by current legislation. Once your request has been received and examined and if it is legitimate, it will be our duty to timely cease to process your personal data and to delete it
Request that the processing of your personal data is temporarily limited: in this case, Charlotte Chesnais will continue to keep your personal data but will not process it, unless it is subject to your different request and the exceptions established by law. Processing of your personal data can be limited when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when we no longer need your personal data but you need to exercise your right in court and when you oppose your processing, in the period in which we evaluate the reasons for your request.
Request your data or transfer it to a party other than Charlotte Chesnais (right to data portability). You can ask to receive your data that we process based on your consent or on the basis of an agreement with you in a standard format. If you wish, where technically possible and at your request, we may transfer your data directly to a third party that you indicate.
In order to exercise some of your rights described above, you can access your My Account or alternatively you can contact our Customer Care or write to the address of the Data Controller above. In order to ensure that our users' data is is not illegitimately used or infringed upon by third parties, we may ask you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated.
We protect your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. In addition, Charlotte Chesnais agrees to test, verify and regularly evaluate the effectiveness of technical and organisational measures in order to guarantee continuous improvement in the security of processing.
If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with one of the competent control authorities for compliance with the rules on personal data protection.
In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data.
More information on how to present them is available on the website of the Guarantor, at http://www.garanteprivacy.it/.
Therefore, we invite you to periodically check the contents: where possible, we will try to inform you promptly on the changes made and their consequences.
In any case, the updated version of the privacy statement will be published on this page, with indication of the date of its last update.
The processing of your personal data is carried out by Charlotte Chesnais in full compliance with the regulations on the matter pursuant to General Data Protection Regulation (EU) 2016/679 The rules on the processing of Italian personal data and the provisions of the Italian Supervisory Authority (http://www.garanteprivacy.it/) and, where applicable, the competent foreign control authorities.