This privacy policy describes the personal data that is collected or generated (processed) when you use the website, It also explains how your personal information is used, shared and protected, the choices you have regarding your personal information and how you can contact us.

What personal data do we collect and when?

We ask you to provide us with certain personal data to provide you with the products or services you request. This is the case, for example, when you make purchases, contact our customer service department, request communications, create an account, participate in our events, or when you use our site.

This personal data includes your:

  • Contact details, including name, e-mail, telephone number and delivery and billing address;

  • User and account information, including your username, password and unique user ID;

  • Personal information, city, and your purchase history;

  • Payment or credit card information;

  • Data on your physical characteristics, including your sizes

  • Personal preferences, including your wish list, marketing and cookie preferences.

When you interact with our site, certain data is automatically collected from your device or web browser. More information on these practices is provided in the "Cookies and Tags" section below. These data include:

  • Device ID, call status, network access, storage and battery information;

  • cookies, IP addresses, referent headers, data identifying your web browser and its version, and web beacons.

The tools for managing the personal data we collect

When you use our site, we provide you with the required information in a timely manner or obtain your consent for certain uses. For example, we will obtain your consent to use your location or send you notifications.

In many cases, your web browser or mobile device will provide additional tools to allow you to control how your device collects or shares certain categories of personal data. For example, your mobile device or web browser contains tools that allow you to manage the use of cookies or the sharing of your location. We encourage you to familiarize yourself with the tools available on your devices and use them. 

Why and how we use your personal data?

We use your personal data for the following purposes:

To provide the site's features and services you request

If you use our site, we will use your personal data to provide you with the requested product or service. For example, if you make a purchase on, we will use the contact information you provide to communicate with you about the purchase. If you contact our customer service department, we will use information about you, such as shipping or payment information or information about the product you purchased, to help you resolve your problem or answer your question.

To provide information about our products, services, events and other promotional purposes

If you consent, we will send you marketing communications and news about Charlotte Chesnais’ products, services, events and other promotions. You may unsubscribe at any time after giving your consent.

If you are currently a Charlotte Chesnais customer (for example, if you have placed an order with us), we may use the contact information you have provided to send you marketing communications about similar Charlotte Chesnais products or services, where permitted by applicable law (unless you have declined them). In other cases, we ask for your consent to send you marketing communications. We may use the information you provide to us, as well as information from other Charlotte Chesnais products or services - such as your use of the site, your visits or purchases made in Charlotte Chesnais ephemeral stores - to send you personalized communications about products and services that may be of interest to you.

To operate, improve and maintain our activities, products and services

We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use this information for accounting, auditing and other internal purposes. We may use personal data about how you use our products and services to improve your user experience and allow us to detect technical or service problems and administer our site.

To protect our rights, our property, those of others, and to ensure our safety and that of others

We may also use your personal data relating to the way you use our site to prevent or detect fraud, abuse, unlawful use, violations of our Terms of Use, and to comply with court decisions, government requests or the law.

For research and analysis purposes

We use data about how our visitors use our site to understand consumer behaviour and preferences. For example, we may use information about how visitors to search and find products on this site to understand the best way to organize and present our products in the window of Charlotte Chesnais ephemeral shops.

Other purposes

We may also use your personal data for other purposes; in such cases, we will provide you with specific information at the time of collection and seek your consent if necessary. 

Legal basis 

To process your personal data, we use different legal grounds, which depend on how you interact with our site.

  • When you purchase Charlotte Chesnais products from our site, we need your personal data to fulfill the contract with you. For example, we need your contact and payment information to deliver your order.

  • We also rely on other legal grounds, such as our legitimate interests as a company, compliance with a legal obligation or the protection of your vital interests.


Sharing your personal data

Sharing by Charlotte Chesnais

Charlotte Chesnais shares your personal data with:

  • Charlotte Chesnais entities for the purposes and under the conditions specified above;

  • third party service providers processing personal data on behalf of Charlotte Chesnais, for example for payments and credit card use, sending and delivering, hosting, email distribution, research and analysis, brand management and product promotion, as well as for the administration of certain services and features. When we use the services of third party providers, we enter into contracts that require them to implement appropriate technical and organizational measures to protect your personal data; 

  • any other third party if you have expressed your consent.

We may also transfer your personal data in the event of a transfer or assignment of all or part of our business or assets (including in the event of a reorganization, assignment, dissolution or liquidation). 

Protection and management of your personal data

International transfers of your personal data: The personal data we collect (or process) for our site is stored in France.

Retention of your personal data: Your personal data will be retained for as long as necessary to fulfill the purposes set out in this Privacy Policy, unless a longer retention period is required by applicable law. For personal data relating to product purchases, we retain them in order to comply with legal obligations (such as tax or sales regulations and for warranty purposes). 

Your rights

You have the right to solicit: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) the rectification of your personal data if it proves incomplete or inaccurate; or (iv) the erasure or limitation of your personal data in certain circumstances provided for by applicable law. These rights are not absolute. In cases where you have given us your consent to the processing of your personal data, you have the right to withdraw your consent at any time.

If you wish to request a copy of your personal data or exercise any of your rights, simply send us an email :

Refusal of Direct Marketing 

If you have a Charlotte Chesnais account, you can opt out of receiving Charlotte Chesnais marketing communications by sending us an email via the site's contact form. You can also refuse by modifying your subscriptions by email by clicking on the unsubscribe link or by following the unsubscribe instructions included in the message. Alternatively, you can contact us using the contact addresses listed in the contact tab of the site.

Cookies and tags

Charlotte Chesnais collects information, which may include personal data, from your browser when you use our site. We use different methods, such as cookies and tags, to collect this information, which may include your (i) IP address; (ii) unique identification cookie, information cookie and information about the contents of your material to access certain features; (iii) unique material identification number and type of material; (iv) domain, browser type and language; (v) operating system and settings; (vi) country and time zone; (vii) sites previously visited; (viii) information about your actions on our site, such as click behaviour, purchases and preferences; and (ix) access hours and reference URLs.

Third parties may also collect information from the site through cookies, third-party modules and widgets. These third parties collect data directly from your browser and the processing of this data is subject to their own personal data protection policies. 

We use cookies and tags to track our customers' use of our site and understand their preferences (such as country and language). This allows us to provide services to our customers and improve their online experience. We also use cookies and tags to obtain general information about site traffic and interactions, to identify trends and obtain statistics, and to improve our site. There are generally three categories of cookies used on our site:

  • Functional cookies: These cookies are required for the basic functionalities of the site and are therefore always active. This includes cookies that allow you to be recognized when you visit our site during the same session or, if you wish, from one session to the next. They make it possible to establish your shopping cart and the payment procedure, but also to ensure the security of exchanges and compliance with regulations.

  • Performance cookies: These cookies allow us to improve the functionality of our site by tracking their use. In some cases, these cookies help us to improve the speed with which we process your request and to retain the preferences you have selected. Rejecting these cookies may result in less relevant recommendations and slower site performance.

  • Social network and advertising cookies: Social network cookies offer the ability to connect to your social networks and share content from our site on social networks. Advertising (third party) cookies collect information to better tailor ads to your interests, both on and off our site. In some cases, these cookies require the processing of personal data. Rejecting these cookies may result in the display of ads that are not appropriate or prevent effective connection to Facebook, Twitter or other social networks and/or prevent you from sharing content on social networks.

For a clear and up-to-date summary of each of the third parties accessing your web browser (via the Charlotte Chesnais site or other sites), we recommend that you install a specific module to perform this function. You can also choose to be alerted by your computer each time a cookie is sent, or you can choose to refuse all cookies. You can make these choices by accessing the web browser settings of each of your devices. Each browser is different. Therefore, check the "Help" menu of your browser to understand how to change the cookie settings. If you refuse cookies, access to many of the content on our site may be less efficient and some of our services may not work properly.

Changes to our Privacy Policy

Legislation and practices evolve over time. If we decide to update our Privacy Policy, we will post the changes on our website. If we make material changes to the way we process your personal data, we will send you a prior warning or, in cases where required by law, we will ask for your consent before implementing these changes. We strongly encourage you to read our Privacy Policy and to check it regularly for changes. This Privacy Policy was last modified in February 2019.

Questions and comments

We welcome all your questions, comments and concerns about our Privacy Policy and practices.

If you wish to send us your comments or if you have any questions or concerns, or if you wish to exercise your rights in relation to your personal data, simply send us an email :

The contact details of our Data Protection Delegation are as follows: Charlotte Chesnais - Personal data- 2 rue de Valois – 75001 Paris

If you contact us about a complaint about your personal data, it will be processed in order to resolve it in an efficient and timely manner. You also have the right to lodge a complaint with the competent supervisory authority in the country of your place of residence.

Information Privacy
1. General information
2. What personal data do we collect?
3. How do we use personal data collected?
4. My Account
5. Legal basis of the processing
6. Who will process your data?
7. Transfer of extra EU data
8. How long do we keep the data?
9. Your rights
10. Security measures
11. Complaints
12. Changes to this information
13. Legislative references and useful links
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